{"id":9,"date":"2021-10-29T16:35:28","date_gmt":"2021-10-29T16:35:28","guid":{"rendered":"http:\/\/maywinkelmann.com\/gurusandheroines\/?page_id=9"},"modified":"2024-10-16T21:08:32","modified_gmt":"2024-10-16T19:08:32","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/maywinkelmann.com\/gurusandheroines\/terms-and-conditions\/","title":{"rendered":"TERMS AND CONDITIONS"},"content":{"rendered":"<div id=\"pl-gb9-6a13dbfebcbc3\"  class=\"panel-layout wp-block-siteorigin-panels-layout-block\" ><div id=\"pg-gb9-6a13dbfebcbc3-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb9-6a13dbfebcbc3-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb9-6a13dbfebcbc3-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2><span style=\"font-size: 30pt;\">TERMS AND CONDITIONS<\/span><\/h2>\n<\/div>\n<\/div><\/div><div id=\"panel-gb9-6a13dbfebcbc3-0-0-1\" class=\"so-panel widget widget_sow-button\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-wire-f017fcd2dd86-9\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-left\">\n\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/maywinkelmann.com\/gurusandheroines\/terms-and-conditions\/#dansk2\"\n\t\t\t\t\tclass=\"sowb-button ow-icon-placement-left ow-button-hover\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tDANSK VERSION\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><div id=\"panel-gb9-6a13dbfebcbc3-0-0-2\" class=\"so-panel widget widget_sow-editor\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2><span style=\"font-size: 18pt;\">TERMS AND CONDITIONS FOR GURUS&amp;HEROINES<\/span><\/h2>\n<p><strong><span style=\"font-size: 14pt;\">General information<\/span><\/strong><\/p>\n<p>Gurus&amp;Heroines\/ May Winkelmann<br \/>\n<span class=\"lh-1 font-size-14\">N\u00f8rre All\u00e9 19U, st.<br \/>\n2200 Copenhagen N<\/span><br \/>\nDenmark<br \/>\nCVR.: 25703049 (tax number)<br \/>\nPhone: +45 40 35 97 96<br \/>\nEmail: gogh@maywinkelmann.com<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Prices<\/span><\/strong><\/p>\n<p>At Gurus&amp;Heroines, the prices are stated in EURO and Danish kroner and incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold out items.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Payment<\/span><\/strong><\/p>\n<p>Gurus&amp;Heroines receives payment with VISA-Dankort, VISA, VISA Electron. Payment will only be deducted from your account when the item is shipped. The amounts are stated in EURO and are incl. VAT. Reservations are made for price errors and sold out \/ discontinued items.<br \/>\nPayment card information is SSL encrypted, and onpay.io, which handles all purchases, is responsible for maintaining the highest level of security during the transaction.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Delivery<\/span><\/strong><\/p>\n<p><strong>Digital Downloads<\/strong><br \/>\nGurus&amp;Heroines delivers your product immediately after payment. The digital file is sent together with the order confirmation as a link under the box DOWNLOADS.<\/p>\n<p>For personalized items, Gurus&amp;Heroines strives to ship orders the same day if they are received before 15:00, while orders received after 15:00 is sent the following weekday.<\/p>\n<p><strong>Physical Items<\/strong><br \/>\nFor physical goods, Gurus&amp;Heroines strives to ship orders the same day if they are received before noon. 15, while orders after kl. 15 is sent the following weekday.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Right of complaint<\/span><\/strong><\/p>\n<p>Your purchase is covered by the Purchase Act, so you can either have a defective item exchanged or get your money back, depending on the specific situation. It is a requirement that the complaint is justified, is made within a reasonable time and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.<br \/>\nYou advertise by contacting us at gogh@maywinkelmann.com<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Refund<\/span><\/strong><\/p>\n<p>In case of a refund, please enclose bank information as account number, transaction number and order number so that the agreed amount can be transferred. This information can be sent without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.<\/p>\n<p><strong><span style=\"font-size: 14pt;\"><a id=\"right\"><\/a>Right of withdrawal<\/span><\/strong><\/p>\n<p><strong>Digital Items<\/strong><br \/>\nThere is no right of withdrawal on digital downloads if the link has been clicked and the download has begun. If the link is not clicked, you have a 14-day right of return and cancellation.<\/p>\n<p>If you regret your purchase, please let us know as soon as possible. Then we cancel the order &#8211; as long as no downloads of the product have been made. If the product has been downloaded, it is not possible for us to cancel the deal.<\/p>\n<p><strong>Physical goods<\/strong><br \/>\nYou have a 14-day right of cancellation on our physical goods.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Goods except the right of withdrawal<\/span><\/strong><\/p>\n<p>The following types of goods are not included in the right of withdrawal:<br \/>\n<strong>&#8211; Delivery of digital content that is not delivered on a physical medium, if the execution has begun with the consumer&#8217;s prior express consent and recognition thereof, that he or she thereby loses his or her right of withdrawal.<\/strong><br \/>\n<strong>&#8211; Products that are manufactured according to the consumer&#8217;s specifications or have a clear personal touch.<\/strong><br \/>\n&#8211; Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal is broken after delivery.<br \/>\n&#8211; Goods which, due to their nature, become inextricably mixed with others upon delivery.<br \/>\n&#8211; Items where the seal is broken.<br \/>\n&#8211; Performed non-financial services if the provision of the service has commenced with the prior express consent of the consumer and recognition that the right of withdrawal ceases when the service is fully completed.<br \/>\n&#8211; Newspapers, magazines or periodicals, however, excluding subscription agreements for such publications.<br \/>\n&#8211; Agreements entered into at public auction.<br \/>\nGoods that deteriorate or become obsolete quickly.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Return<\/span><\/strong><\/p>\n<p>We do not return or exchange items. With digital download products, it is inherently not possible to return a product. However, there is the option to cancel &#8211; If you regret your purchase, you must notify us as soon as possible. Then we cancel the order &#8211; as long as no downloads of the product have been made. <a href=\"#right\">See more<\/a>&#8230;<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Refund<\/span><\/strong><\/p>\n<p><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If you regret your purchase, you will of course be refunded the amount you paid for the item.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">When using the right of withdrawal, the price of the item will be refunded no later than 14 days after the date on which we have received notification of your decision to exercise the right of withdrawal.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">However, we withhold the refund until we have received the item back in its original condition.<\/span><\/span><\/span><\/p>\n<p><strong><span style=\"font-size: 14pt;\">Personal data policy<\/span><\/strong><\/p>\n<p>In order for you to enter into an agreement with us and shop on our website, we need the following information about you:<\/p>\n<p>Name<br \/>\nAddress<br \/>\nPhone number<br \/>\nEmail address<br \/>\nInformation about what you bought<\/p>\n<p>We process your personal information for the purpose of being able to deliver the item to you, and to be able to process inquiries regarding your purchase. The processing is done according to the rules in our personal data policy for Gurus&amp;Heroines. Here you can read more about how your information is processed, when it is deleted and what rights you have as registered.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Complaints &#8211; overview and links:<\/span><\/strong><\/p>\n<p>If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission&#8217;s online complaint platform.<br \/>\nThe platform can be found here: http:\/\/ec.europa.eu\/consumers\/odr\/<br \/>\nIf you file a complaint here, you must notify us by our E-mail address: gogh@maywinkelmann.com<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-gb9-6a13dbfebcbc3-0-0-3\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"3\" ><div id=\"dansk2\" class=\"panel-widget-style panel-widget-style-for-gb9-6a13dbfebcbc3-0-0-3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2><span style=\"font-size: 18pt;\">HANDELSBETINGELSER HOS GURUS&amp;HEROINES<\/span><\/h2>\n<p><strong><span style=\"font-size: 14pt;\">Generelle oplysninger<\/span><\/strong><\/p>\n<p>Gurus&amp;Heroines\/ May Winkelmann<br \/>\n<span class=\"lh-1 font-size-14\">N\u00f8rre All\u00e9 19U, st.<br \/>\n2200 Copenhagen N<\/span><br \/>\nDanmark<br \/>\nCVR.: 25703049<br \/>\nTelefon: +45 40 35 97 96<br \/>\nEmail: gogh@maywinkelmann.com<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Priser<\/span><\/strong><\/p>\n<p>Hos Gurus&amp;Heroines er priserne angivet i EURO og danske kroner og inkl. moms og afgifter. Vi forbeholder os ret til fra dag til dag at \u00e6ndre i priserne uden forudg\u00e5ende samtykke. Der tages forbehold for udsolgte varer.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Betaling<\/span><\/strong><\/p>\n<p>Gurus&amp;Heroines modtager betaling med VISA-Dankort, VISA, VISA Electron, Mastercard. Betalingen vil f\u00f8rst blive trukket p\u00e5 din konto, n\u00e5r varen afsendes. Bel\u00f8bne er angivet i EURO eller DKK og er incl. moms. Der tages forbehold for prisfejl og udsolgte\/udg\u00e5ede varer.<br \/>\nBetalingskortoplysninger er SSL-krypterede, og onpay.io, der h\u00e5ndterer alle k\u00f8b, st\u00e5r for at opretholde den h\u00f8jeste sikkerhed ved transaktionen.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Levering<\/span><\/strong><\/p>\n<p><strong>Digitale varer<\/strong><br \/>\nGurus&amp;Heroines leverer dit produkt straks efter betaling. Den digitale fil sendes sammen med ordrebekr\u00e6ftelsen som et link under rubrikken DOWNLOADS.<\/p>\n<p>Ved personificerede varer tilstr\u00e6ber Gurus&amp;Heroines at afsende ordre samme dag, hvis de er modtaget inden kl. 15, mens ordre der modtages efter kl. 15 sendes f\u00f8lgende hverdag.<\/p>\n<p><strong>Fysiske varer<\/strong><br \/>\nVed fysiske varer tilstr\u00e6ber Gurus&amp;Heroines at afsende ordre samme dag, hvis de er modtaget inden kl. 15, mens ordre modtaget efter kl. 15 sendes f\u00f8lgende hverdag.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Reklamationsret<\/span><\/strong><\/p>\n<p>Dit k\u00f8b er omfattet af k\u00f8beloven, s\u00e5 du kan enten f\u00e5 en mangelfuld vare ombyttet eller f\u00e5 pengene tilbage, afh\u00e6ngig af den konkrete situation. Det er et krav, at reklamationen er berettiget, sker inden for rimelig tid, og at manglen ikke er opst\u00e5et som f\u00f8lge af en fejlagtig brug af produktet eller anden skadeforvoldende adf\u00e6rd.<br \/>\nDu reklamerer ved at kontakte os p\u00e5 gogh@maywinkelmann.com<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Refusion<\/span><\/strong><\/p>\n<p>Hvis der er tale om refusion, bedes du medsende bankoplysninger i form af regnr. og kontonr. samt transactionsnummer og ordrenummer, s\u00e5 det aftalte bel\u00f8b kan overf\u00f8res. Disse oplysninger kan uden risiko oplyses pr. mail eller anden elektronisk form, da det ikke er f\u00f8lsomme oplysninger og kun vil blive anvendt til vores opfyldelse af refusionen.<\/p>\n<p><strong><span style=\"font-size: 14pt;\"><a id=\"fortryd\"><\/a>Fortrydelsesret<\/span><\/strong><\/p>\n<p><strong>Digitale varer<\/strong><br \/>\nDer ydes ikke fortrydelsesret p\u00e5 digitale download, hvis der er klikket p\u00e5 linket, og download er p\u00e5begyndt. Er der ikke klikket p\u00e5 linket har du 14 dages retur- og fortrydelsesret.<\/p>\n<p>Hvis du fortryder dit k\u00f8b, skal du hurtigst muligt give os besked. S\u00e5 annullerer vi ordren &#8211; s\u00e5 l\u00e6nge der ikke er foretaget downloads af produktet. Er produktet f\u00f8rst downloaded er det ikke muligt for os at annullere handlen.<\/p>\n<p><strong>Fysiske varer<br \/>\n<\/strong>Du har 14 dages fortrydelsesret p\u00e5 vores fysiske varer.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Varer undtaget fortrydelsesretten<\/span><\/strong><\/p>\n<p>F\u00f8lgende varetyper indg\u00e5r ikke i fortrydelsesretten:<br \/>\n<strong>&#8211; Levering af digitalt indhold, som ikke leveres p\u00e5 et fysisk medium, hvis udf\u00f8relsen er p\u00e5begyndt med forbrugerens forudg\u00e5ende udtrykkelige samtykke og anerkendelse heraf, at vedkommende dermed mister sin fortrydelsesret.<\/strong><br \/>\n<strong>&#8211; Varer, som er fremstillet efter forbrugerens specifikationer eller har f\u00e5et et tydeligt personligt pr\u00e6g.<\/strong><br \/>\n&#8211; Forseglede varer, som af sundhedsbeskyttelses- eller hygiejnem\u00e6ssige \u00e5rsager ikke er egnet til at blive returneret, og hvor forseglingen er brudt efter leveringen.<br \/>\n&#8211; Varer, der grundet sin art bliver ul\u00f8seligt blandet sammen med andre ved levering.<br \/>\n&#8211; Varer, hvor plomberingen er brudt.<br \/>\n&#8211; Udf\u00f8rte ikke-finansielle tjenesteydelser, hvis levering af tjenesteydelsen er p\u00e5begyndt med forbrugerens forudg\u00e5ende udtrykkelige samtykke og anderkendelse af, at fortrydelsesretten oph\u00f8rer, n\u00e5r tjenesteydelsen er fuldt udf\u00f8rt.<br \/>\n&#8211; Aviser, tidskrifter eller magasiner dog undtaget abonnementsaftaler for s\u00e5danne publikationer.<br \/>\n&#8211; Aftaler indg\u00e5et p\u00e5 offentlig auktion.<br \/>\n&#8211; Varer, der forringes eller for\u00e6ldes hurtigt.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Returnering<\/span><\/strong><\/p>\n<p>Med digitale download produkter er det i sagens natur ikke muligt at returnere et produkt. Der er dog mulighed for at fortryde &#8211; Hvis du fortryder dit k\u00f8b, skal du hurtigst muligt, give os besked. S\u00e5 annullerer vi ordren &#8211; s\u00e5 l\u00e6nge der ikke er foretaget downloads af produktet. <a href=\"#fortryd\">L\u00e6s mere<\/a>&#8230;<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Tilbagebetaling<\/span><\/strong><\/p>\n<p>Fortryder du dit k\u00f8b, f\u00e5r du naturligvis refunderet det bel\u00f8b, som du har betalt for varen.<br \/>\nVed anvendelse af fortrydelsesretten, refunderes varens pris senest 14 dage efter den dato, hvor vi har modtaget meddelelse om din beslutning om at g\u00f8re brug af fortrydelsesretten. Tilbagebetaling gennemf\u00f8res med samme betalingsmiddel, som du benyttede ved den oprindelige transaktion, medmindre du udtrykkeligt har indvilget i noget andet.<br \/>\nVi tilbageholder dog bel\u00f8bsrefunderingen, indtil vi har modtaget varen retur i den oprindelige stand.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Persondatapolitik<\/span><\/strong><\/p>\n<p>For at du kan indg\u00e5 aftale med os og handle p\u00e5 vores hjemmeside, har vi brug for f\u00f8lgende oplysninger om dig:<\/p>\n<p>Navn<br \/>\nAdresse<br \/>\nTelefonnummer<br \/>\nE-mailadresse<br \/>\nOplysning om hvad du har k\u00f8bt<\/p>\n<p>Vi behandler dine personoplysninger med det form\u00e5l, at kunne levere varen til dig, og for at kunne behandle henvendelser vedr\u00f8rende dit k\u00f8b. Behandlingen sker efter reglerne i vores persondatapolitik for Gurus&amp;Heroines. Heri kan du l\u00e6se mere om, hvordan dine oplysninger behandles, hvorn\u00e5r de slettes, og hvilke rettigheder du har som registreret.<\/p>\n<p><strong><span style=\"font-size: 14pt;\">Klagemuligheder \u2013 oversigt og links:<\/span><\/strong><\/p>\n<p>Hvis du er forbruger med bop\u00e6l i et andet EU-land, kan du angive din klage i EU Kommissionens online klageplatform.<br \/>\nPlatformen findes her: http:\/\/ec.europa.eu\/consumers\/odr\/<br \/>\nAngiver du en klage her, skal du oplyse det med vores E-mail adresse: gogh@maywinkelmann.com<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><p class=\"wp-block-paragraph\"><\/p><p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>TERMS AND CONDITIONS TERMS AND CONDITIONS FOR GURUS&amp;HEROINES General information Gurus&amp;Heroines\/ May Winkelmann N\u00f8rre All\u00e9 19U, st. 2200 Copenhagen N Denmark CVR.: 25703049 (tax number) Phone: +45 40 35 97 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"wf_page_folders":[23],"class_list":["post-9","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - 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